2023 ISPA Awards Registration

Registration for the 25th ISPA Awards Opens on 1st March 2023

Those wishing to enter have until 28th April 2023 to submit their initial entry form using the form on this page.

Enter your companies details

Marketing contact details

Technical contact details

Which categories are you entering?

Extra info for Best Hosted Service Category

Please skip this page if you did not enter this category.

If you entered this category you need to download and host two files on your hosting platform so that metrics such as uptime can be measured. If you are not able to supply links at this time you can submit your entry but ensure we receive the appropriate links before testing starts.

Failure to host these files before testing starts will render your entry invalid.

You need to tell us where these files are subsequently located so our tester can access them.

Just prove you are human and then submit your entry.

NOTE: Confirmation of entry via email is not automatic, a real human is in the loop. Therefore acknowledgments of entry may take a few days.

The 2023 ISPA Awards CategoriesA few more words on each category to help guide those who have not entered before and as categories change over time we also ask all the old hands to read them too.

IconBest Business ISP

For Internet Services Providers offering broadband to businesses. Entrants must be an ISP that provides business-grade connectivity. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

Thinkbroadband testing data will be used to determine the shortlist for the category. The data will inform the judging which will also take into account publicly available data from other sources such as Ofcom and trustpilot where possible.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

Entrants in this category must undergo technical testing from 1st May 2023 to 30th June 2023. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the details of how to do this are thinkbroadband testing tool (accessible on any browser and many devices). The testing will be used to determine qualification for the category and derive the shortlist of entrants for the judging panel to consider.

(more info)

IconBest Rural ISP

Entrants must be an ISP that is providing broadband to rural / hard to reach areas. The category is technology neutral.

While speeds are an important part of the category, it also takes account of overall service levels, packages, availability, performance, customer service, community engagement and more.

Thinkbroadband testing data will be used to determine the shortlist for the category. The data will inform the judging which will also take into account publicly available data from other sources such as Ofcom and trustpilot where possible.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Infrastructure Provider with more than than 250,000 premises

For the provider that delivers infrastructure solutions with more than 250,000 UK premises passed.

Number of premises passed will be evaluated from the total number passed on the deadline of submission - 30th June.

Technical testing data from thinkbroadband and other sources will be used to determine the overall winner, however the award will be judged mainly on the written entry form.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Infrastructure Provider with less than 250,000 premises

For the providers deploying broadband infrastructure to fewer than 250,000 UK premises.

Number of premises passed will be evaluated from the total number passed on the deadline of submission - 30th June.

Technical testing data from thinkbroadband and other sources will be used to determine the overall winner, however the award will be judged mainly on the written entry form.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Consumer ISP for those with less than 50,000 customers

For providers offering residential superfast broadband services (30Mbps or above) with fewer than 50,000 customers. The category is aimed at services and providers broadly available, with consumer entry level pricing. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

The award will be shortlisted using thinkbroadband's technical testing data, with the final winner decided by the ISPA judge's.

Providers will be expected to demonstrate in the technical testing average download speeds above 30 Mbps.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

Entrants in this category must undergo technical testing from 1st May 2023 to 30th June 2023. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The testing will be used to determine qualification for the category and derive the shortlist of entrants for the judging panel to consider.

(more info)

IconBest Consumer ISP for those with between 50,000 and 250,000 customers

For the emerging community of challenger providers with 50,000-250,000 customers, who are looking to introduce improved broadband provisions (30Mbps or above). The category is aimed at services and providers available in different regions of the UK. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

The award will be shortlisted using thinkbroadband's technical testing data, with the final winner decided by the ISPA judge's.

Providers will be expected to demonstrate in the technical testing average download speeds above 30 Mbps.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

Entrants in this category must undergo technical testing from 1st May 2023 to 30th June 2023. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The testing will be used to determine qualification for the category and derive the shortlist of entrants for the judging panel to consider.

(more info)

IconBest Consumer ISP for those with more than 250,000 customers

For providers offering residential superfast broadband services (30Mbps or above) with more than 250,000 customers. The category is aimed at services and providers broadly available, with consumer entry level pricing. While speeds are an important part of the category, it also takes account of overall service levels, packages, performance and more.

The award will be shortlisted using thinkbroadband's technical testing data, with the final winner decided by the ISPA judge's.

Providers will be expected to demonstrate in the technical testing average download speeds above 30 Mbps.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

Entrants in this category must undergo technical testing from 1st May 2023 to 30th June 2023. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The testing will be used to determine qualification for the category and derive the shortlist of entrants for the judging panel to consider.

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(more info)

IconBest VoIP Award

Entrants must be providers offering Voice Over Internet Protocol services.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Hosted Service

Entrants must offer hosting services to consumers or businesses.

Thinkbroadband testing data will be used to determine the shortlist for the category. The data will inform the judging which will also take into account publicly available data from other sources such as Ofcom and trustpilot where possible.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Integrated Communications Campaign

The campaign award will be given to the most innovative, engaged and successful campaign to publicly promote an organisation’s FTTP services.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Customer Experience

This category is for ISPs who look to enhance their broadband with improved customer experience. The category will be evaluated on the use of support, technology, data and management systems that improve the overall experience for a customer using your network.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Channel Support

From the initial onboarding process right the way through to the day-to-day support they provide for the ISPs, this category is for network builders who provide impactful channel support to the ISPs using their FTTP infrastructure.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconBest Customer Protection

For the ISP that makes their customers more protected, whether through online safety, data protection, cyber security or education. Supporting data, testimonials and specific examples are encouraged.

In addition to the initial entry registration you should complete the full written entry form by 30th June 2023.

(more info)

IconInternet Hero and Internet Villain

For the good and bad of the internet industry.

(more info)

About the AwardsThe awards and categories explained.

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The ISPAs

The ISPAs - the UK Internet industry awards - are the longest established and most respected awards in the internet industry. Since 1999, the ISPAs have been rewarding and celebrating the best in the UK internet sector. The ISPAs are run by the Internet Services Providers' Association (ISPA UK) to herald the best of the Internet industry and to celebrate innovation and best practice. In 2002 the awards were dubbed The ISPAs.

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Sponsors

You can sponsor the ISPA Awards contact ISPA for a sponsorship pack.

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Timeline

The 2023 Awards launched on 1st March 2023, with registration opening followed by technical testing of various categories running during May and June 2023. Full written entries for each category are expected by end of 30th June 2023 with the shortlists announced later in 2023. The winners find out at the awards ceremony in November 2023.

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About Technical TestingRegistration is the first step.

Technical Testing

Not every category is technically tested to create the short list for the judges to consider, the tested categories are the broadband and hosting categories. VoIP was previously tested by the differences have been so marginal for a few years that testing was becoming irrelevant due to the reliability of the services. For the non-tested categories shortlisting is carried out by a number of the judges ensuring that entrants are addressing the various key criteria for the award they are entering.

thinkbroadband has been a long term technical testing partner for the ISPA Awards and helps to ensure that services are judged on not just their ability to write a good entry but also whether the service delivers to a level worthy of consideration for an award.

Testing of Broadband Categories

Providers will be expected to ensure that thinkbroadband is able to identify their customers, e.g. provide details of IPv4 and IPv6 blocks that customers use and when a provider claims to have IPv6 support we do expect to see customers connecting via IPv6.

The tester used is embedded on this page (standalone URL is https://st.thinkbroadband.com/ispa and we will email details when responding to registrations on how you can embed a copy on your own website to increase the test volume, for smaller entrants this is particularly important.

Results are also included from the full range of testers that thinkbroadband supplies to third parties too.

Testing of Hosting Categories

The hosting testing will be using the same system as previous years, with hosting entries required to host some files on the appropriate hosting platform. Details can be supplied when you register in the form at the top of the page.

How to embed speed tester on your own website

Embedding the speed test is accomplished by wrapping it up in an iFrame, some code and a copy of the tester embedded using this code is shown below:

<center> <div style="width:100%;max-width:600px;"> <iframe style="width:100%;height:490px;border:0;display:block;" src="//st.thinkbroadband.com/ispa" scrolling="no" frameborder="no"> </iframe> </div> </center>

If the dark styling is too contrasting to the rest of your webpage, you can change the iFrame link to be //st.thinkbroadband.com/ispa/?site=omegajdsfjieDFD3 which uses a transparent background.

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